Pediatric Appointment FAQ

Q: What do I need to bring to my child's pediatric appointment?

A: So that we may provide your care as efficiently as possible, we ask that you bring the following items to your first appointment in our office:

  • Photo ID
  • Current insurance card(s)
  • If you have Medicare, your pharmacy insurance drug card
  • Co-payment(s), if required
  • All medications in original containers, including over-the-counter medications
  • Tests results/films that have been requested by us
  • Past medical records you feel are applicable to your health
  • Completed new patient forms

For subsequent visits, please bring the following:

  • Photo ID
  • Insurance card
  • Medicare pharmacy card
  • Test results that may have been requested

Q: What is your appointment cancellation policy?

A: If you must cancel your pediatric appointment, we’ll be happy to reschedule at a more convenient time. We ask you to give us 24 hours advance notice in order to provide an opportunity for another patient to be seen.

Q: What are your billing requirements?

A: Patients must pay any co-payments at the time of their visit. Patients are responsible to pay any amounts, such as deductibles, co-payments and co-insurance that their insurance company designates is their responsibility.

Q: What should I do if I have a question about my bill?

A: For questions about your bill for a visit to the doctor: (614) 544-6366. To pay your bill online, go to

Q: What do I do if my prescription runs out before my next office visit?

A: It is our policy to fill routine prescriptions during scheduled office visits. Please check with your pharmacy to see if you have additional refills remaining on your prescriptions. When you call the office for a refill, be sure to have your pharmacy phone number available to give to our staff. You may be due for a follow-up appointment if refills are needed.

Q: What should I do if your office is closed and I need medical care?

A: If you are experiencing what you believe is a medical emergency, please call 9-1-1 or go to the closest hospital Emergency Department. To page the on-call physician after-hours for urgent matters, please call our Delaware office at (740) 615-0300 or our Powell office at (614) 764-9955 to be connected to the answering service.

Q: What do I need to do if my physician refers me to a specialist physician?

A: The patient (or patient's guardian) is responsible for making sure that the specialist physician is covered on his or her insurance plan. If the patient's health insurance plan requires a referral form, we will complete the specialty referral paperwork.

Q: Do you have financial assistance plans?

A: As part of OhioHealth, our pediatric practice is pleased to offer charity care and financial assistance to patients with limited resources and inadequate medical insurance coverage. Please visit our Accepted Health Insurance page for more information.